Capture the case
Keep the fault, job context and source records together from the start.
For independent UK garages
Warranty work, without the paper chase.
Northcote is researching a workflow layer that could turn work a garage has already completed into a clearer, evidence-linked warranty hand-off—alongside the systems it already uses.
We are in discovery. This page describes a proposed workflow, not a live claims service.
Today in the workshop Illustrative only
Example repair order 1042
Evidence hand-off
Diagnosis, source records and repair context—ready for a human review.
Example next actionTechnician confirms the recorded test result
Source recordsLinked
ApprovalHuman
HistoryClear
Designed for the real rhythm of a workshop.Adviser → Technician → Administrator → Reviewer
A single thread through the claim
Less hunting. More certainty.
The aim is not to replace a garage’s DMS or decide what a warranty covers. It is to make the information already created in the workshop easier to check, assemble and follow.
Request the right evidence
Give the technician one intelligible next action, rather than a second admin system to decipher.
Prepare the hand-off
Make the evidence and history reviewable before anyone decides to submit a claim.
Trust, made visible
Useful software knows its limits.
A garage remains responsible for its work and every external claim decision remains human-approved.
In scope for research
Workshop hand-offs, evidence checklists, claim preparation, document context and an intelligible history.
Deliberately out of scope
No live OEM, DMS, payment or customer-data connection; no warranty decision; no automatic claim submission.
What this page is
Information about an early-stage research programme—not a customer portal or a promise of outcome.
A considered first step
Start with one workflow, not a system change.
We are speaking with a small number of garages to understand how warranty administration works in practice before committing to a product direction.
- 15–20 minute conversation
- No system access or customer documents
- One process, mapped plainly
Interested?
Reply to the invitation you received.
We are arranging early conversations directly. If you received an invitation from Northcote, replying to it is the simplest way to arrange a short discussion.